NextGen Connect: Redesign Challenge for iOS and Android App

Communications

Wonet is a free messaging and VoIP (Voice over Internet Protocol) app that allows users to make calls, send texts, share media, and engage in group chats over the internet. It is available in both android and iOS platforms. The major functionalities are Free Messaging & Calls: Users can send texts, images, videos, and voice messages for free. High-Quality Voice & Video Calls: Offers HD-quality calls, both one-on-one and group video calls. Voice Forwarding and Routing (VFR): With VFR, Users can receive calls directly on their phone using their own phone number via the Wonet app, ensuring they are always reachable, no matter where in the world they are. Wonet Out: Allows users to make low-cost international calls to non-wonet users, including landlines and mobile phones. End-to-End Encryption: Ensures private and secure conversations. Group Chats : Supports large group conversations. Meetings : Schedule meetings and generate links on the go Cross-Platform Support: Works on iOS, Android.

https://wonet.com/

Red (#B20000) — This is our app’s identity color. However we are open to color suggestions that would outperform our competitors Whatsapp, Viber, Signal, Botim, Comera and make Wonet stand out in terms of colors and design.

WONET

## Understanding the Current Wonet (USIMS) Call Page From the description: - **Layout**: The Wonet call page has a clean, minimalistic design with a white background, a balance display ($3.74), a "Free Roaming" toggle, and action buttons ("New Contact," "Group Call," "Meeting link"). - **Contact List**: Contacts are listed with gray avatars (initials), red-bordered unchecked checkboxes, and black phone icons. There’s no clear distinction between Wonet (free) and non-Wonet (paid) contacts. - **Icons**: A red mobile icon reportedly indicates Wonet contacts (free calls), but the screenshot shows all contacts with black phone icons, suggesting inconsistent differentiation. The goal is to make it immediately obvious which contacts can be called for free (Wonet users) versus those requiring payment (non-Wonet users). --- ## Benchmarking Against Viber’s Call Page Viber’s interface offers valuable insights: - **Tabs/Filters**: "Contacts" and "Recent" tabs, with "Viber" (free calls) and "All" filters, clearly separate free and paid call options. - **Balance**: "Viber Out" shows a balance (80¢) for paid calls, with a teal phone icon indicating paid "Viber Out" calls. - **Security**: A "Secured" section emphasizes privacy with a shield icon and "Learn more" link. - **Usability**: Alphabetical contact organization, search bar, and intuitive navigation icons enhance the experience. Viber excels in differentiating call types and building trust through privacy messaging, but it lacks pre-call cost transparency and advanced personalization. --- ## Recommendations to Enhance the Wonet Call Page Here are actionable suggestions to improve the Wonet call page, ensuring clarity, usability, and a better experience than Viber: ### 1. **Enhance Visual Differentiation of Call Types** - **Current Issue**: All contacts have black phone icons, lacking differentiation. - **Recommendation**: - Use a **red mobile icon** for Wonet contacts (free calls) and a **black phone icon** for non-Wonet contacts (paid calls). - Add a subtle label next to the icon: "Free" (green text) for Wonet contacts, "Paid" (orange text) for non-Wonet contacts. - **Benefit**: Instant visual cues reduce confusion, surpassing Viber’s text-based "Viber Out call" approach. ### 2. **Add Pre-Call Confirmation for Paid Calls** - **Current Issue**: Users might initiate paid calls unintentionally. - **Recommendation**: - For non-Wonet contacts, display a dialog before the call: *"Call [Contact Name]? This call costs ~$0.10/min. Your balance is $3.74. Proceed?"* - For Wonet contacts, enable one-tap calling or a simple "Free call" confirmation. - **Benefit**: Prevents unexpected charges, offering more transparency than Viber. ### 3. **Introduce Contact Filtering Tabs** - **Current Issue**: No way to filter Wonet contacts easily. - **Recommendation**: - Add tabs: "Wonet" (free calls) and "All" contacts, mirroring Viber’s "Viber" and "All." - Optional: Include a "Favorites" tab for frequent contacts. - **Benefit**: Simplifies navigation and prioritizes free calls, with "Favorites" adding a unique edge over Viber. ### 4. **Improve Balance Display and Management** - **Current Issue**: Balance ($3.74) lacks context on call duration or rates. - **Recommendation**: - Enhance the balance display: *"Balance: $3.74 (~37 min at $0.10/min)"*. - Add a "Top Up" button and a "Rates" link to check costs by destination. - **Benefit**: Provides actionable insights and convenience, outpacing Viber’s basic balance display. ### 5. **Personalize the Contact List** - **Current Issue**: Gray avatars with initials are generic. - **Recommendation**: - Sync with phone contacts to import profile pictures. - Allow manual avatar uploads for unsynced contacts. - **Benefit**: Improves recognition and aesthetics, enhancing Viber’s similar but less flexible approach. ### 6. **Optimize Group Call and Meeting Features** - **Current Issue**: Unclear how group calls handle free vs. paid participants. - **Recommendation**: - Enable multi-select mode with checkboxes for group calls, showing "Free" or "Paid" status. - For "Meeting link," add scheduling and sharing options (e.g., via WhatsApp, email). - **Benefit**: Clarifies costs and streamlines meetings, surpassing Viber’s basic group functionality. ### 7. **Highlight Security and Privacy** - **Current Issue**: No visible security assurance. - **Recommendation**: - Add a "Secured by Wonet" section with a lock icon: *"End-to-end encryption ensures your privacy."* - Include a "Learn more" link to privacy details. - **Benefit**: Builds trust like Viber, with added detail for user education. ### 8. **Add Budgeting Tools** - **Current Issue**: No spending oversight for paid calls. - **Recommendation**: - Let users set a monthly call budget (e.g., $10) with notifications: *"You’ve used $7.50 of your $10 budget."* - **Benefit**: Unique cost-management feature not found in Viber. ### 9. **Explain "Free Roaming"** - **Current Issue**: Toggle lacks clarity. - **Recommendation**: - Add an info icon with a tooltip: *"Free Roaming: Free calls via Wonet’s network abroad. Data charges may apply."* - **Benefit**: Enhances usability for a feature Viber doesn’t offer. ### 10. **Boost Accessibility** - **Current Issue**: Accessibility not addressed. - **Recommendation**: - Increase text size/contrast. - Add voiceover support (e.g., "Wonet contact, free call"). - **Benefit**: Inclusive design gives Wonet an edge over Viber’s unhighlighted accessibility. --- ## Why Wonet Will Outperform Viber With these enhancements: - **Clarity**: Icon colors, labels, and filters make free vs. paid calls unmistakable. - **Control**: Pre-call dialogs and budgeting tools prevent overspending. - **Personalization**: Avatars and favorites enhance user connection. - **Innovation**: Unique features like budgeting and detailed balance context set Wonet apart. Wonet will deliver a seamless, transparent, and user-centric experience that not only matches Viber’s strengths but exceeds them with advanced functionality and trust-building elements.

Every design category has flexible pricing for all budgets. App design starts at HK$4,699.